Phase 1

• QBCPL receives manifest data from customs or airlines before flight arrival
• Warehouse staff receives Documents & Cargo from the ground handler. He will ensure the declared and arrivals based on the manifest message. Pallet level reconciliation will take place based on manifest data.
• Barcode label is attached to the pallet and it is mapped with manifest data in our ERP software.
• Then pallet will be sent to lift and run system
• Documents will be updated by CSO on the basis of Manifest & AWB

Phase 2

• After completion of documents updation warehouse coordinator calls pallet in to break down area from lift and run system.
• Opens the pallet and identify all Pcs in the consignment, tallies with Awb details in handheld devices and places all the Pcs of the consignment on the crate. If consignment contains more Pcs, it will be formed into more than one.
• After the above process the consignment is moved to applicable storage location. Location code will be scanned by the Hand held detector/Bar code scanner unit and will be updated into our ERP software.
• Once flight finalized, system triggers a segregation & location message to Customs and Airlines. Any discrepancy/damage will be recorded and informed to concerned airlines. Documents received by airside reception team will be handed to Airlines.

Phase 3

• Receive Bill of entry message from Customs to our ERP software Database.
• CHA approach reception for issue of examination ticket based on which warehouse team move consignment into customs examination area.
• Request is updated in our ERP software, consignment /part of consignment is moved to customs examination.
• After examination consignment will be moved to original location and placed with the parent consignment.

Phase 4

• Receive pass out message from customs to our ERP software.
• CHA approaches reception for gate pass generation (VCT-Vehicle Control Ticket) to clear the cargo after completing all the customs formalities.
• CSO receives hardcopy of customs out of charge along with airlines DO/Consol DO, Awb copy from CHA & prepare gate pass after collecting all the necessary charges.
• As soon as VCT generated, ERP software assigns a token number to the CHA's Vehicle and the same number will be internally forwarded to ERP software call forwarding system. Call forwarding system assign appropriate door and maintain vehicle queue.

Phase 5

• CHA parks his vehicle at import loading bay as per his turn/token number displayed on call forwarding board
• Warehouse staff accepts VCT from CHA, scan ticket to retrieve VCT information in his handheld and accordingly cargo will be moved from storage location to the doors and delivered and updated in ERP software, acknowledgement obtained from CHA/Consignee

Phase 1

• QBCPL receives Customs shipping bill message & Refer AWB copy, Annexure C/Manual SB capture data.
• CHA approaches VCT generation team - placed at main cargo reception for offloading job order (VCT).
• This team collects TSP (Terminal Storage & Processing) charges, raise export cargo offloading job order (VCT- Vehicle Control Ticket) and issue to CHA (Customs House Agent).
• As soon as VCT generated, our ERP software assigns a token number to that vehicle. This token number will be directed to ERP software call forwarding system. Call forwarding system assign the appropriate door and maintains vehicle queue.

Phase 2

• CHA instructs for placing the vehicle at Truck Dock according to the token /turn displayed on call forwarding board.
• Warehouse coordinator receives & scans VCT to retrieve VCT information in his handheld.
• Cargo will be offloaded, reconciliation takes place between declared and arrived weight, Pcs & commodity. Discrepancy will be updated in the system and applicable charges will be collected. (For wrong declaration penalty charges will be levied).
• As soon as cargo offloaded into the warehouse our ERP software triggers cargo arrival message to Customs and Airlines.

Phase 3

• Total consignment will be unloaded and placed in non sterile area. After customs examination, Leo issued cargo will undergo x-ray screening and moved into sterile area.
• The shipments which are ready for ULD building after X-Ray screening will be planned for ULD build up by our supervisors based on the airlines load plan.
• After building pallets ULD's will be sent to lift and run system for storage.
• Depending on the flight Standard time of departure ground handling agent approaches us and accordingly ULD's will be released from lift and run system and same will be updated in ERP software.

• Approach the Airline for collecting the carting order.
• File the shipping bill with customs for export of Perishable cargo.
• In case of envirotainer shipments the agent sends a prior intimation to the customs, QBCPL duty managers and security officials regarding pre-cooling of containers and obtains permission to fill DRY ICE.
• Approach the QBCPL counters for collecting the VCT for unloading the cargo.
• Approach the customs to obtain special permission for screening and moving the cargo to cold room immediately after examination.
• Handover the VCT to the warehouse staff for unloading the cargo from the truck.
• Warehouse coordinator unloads the perishable cargo on priority, screens & moves cargo to cold room.
• On the basis of examination Customs will issue LET EXPORT ORDER.
• Cargo which is customs cleared will be built according to the Load plan given by the Airline and Manifest is generated.
• GHA will collect the cargo as required for connecting the flight.
• Once flight departs FFM will be sent to the airline.

• Approach the Airline for collecting the carting order and check list.
• File the shipping bill with customs for export of DG cargo.
• Approach the QBCPL counters for collecting the VCT for unloading the cargo.
• Qualified staff of QBCPL will check the documents and cargo to confirm the compliance of IATA DG Manual.
• If the cargo is found to be in order, VCT will be issued for unloading at the Examination Area.
• Handover the VCT to the Warehouse Staff for unloading the cargo from the Truck.
• Customs will examine the cargo and issue LET EXPORT ORDER.
• Cargo which is customs cleared will be X-ray screened and moved into the sterile area.
• Cargo will be built according to the Load plan given by the Airline and Manifest generated.
• GHA will collect the cargo as required for connecting the flight.
• Once flight departs FFM will be sent to the Airline.

International to International Operational Process

• Acceptance of Intl cargo as per Import Flight Manifest/IGM.
• Check and offload each shipment along with verification of docs.
• Store cargo in TP shed.
• Accept confirmation and CTM duly signed from first carrier.
• Generate QBCPL Delivery Receipt for transfer of cargo to second carrier.
• Transfer Cargo under Customs Escort.
• Acknowledge receipt of cargo on behalf of second carrier at Export Shed.
• Carrier will obtain TP permission from Export Freight Officer (Custom).
• Screening and certifying Cargo, if necessary.
• Unitize and load cargo as per carrier load plan.

International to Domestic (Direct Shipment) Operational Process

• Acceptance of Intl cargo as per Import Flight Manifest/IGM.
• Check and offload each shipment along with verification of docs.
• Store cargo in TP shed.
• Accept confirmation and CTM duly signed from first carrier.
• Permit consolidator to affix Sector Airway bill on TP cargo under security and custom supervision.
• Generate QBCPL Delivery Receipt for transfer of cargo to second carrier Domestic.
• Transfer Cargo under Customs Escort.
• Acknowledge receipt of cargo on behalf of second carrier at TP Shed.
• Carrier will obtain TP permission from Import Freight Officer (Custom).
• Screening and certifying Cargo, if necessary.
• Unitize and load cargo as per carrier load plan.

Domestic to International Operational Process

• Acceptance of cargo as per Domestic Inbound Flight Manifest.
• Check and offload each shipment along with verification of docs.
• Store cargo in TP shed.
• Accept confirmation and CTM duly signed from first carrier.
• Generate QBCPL Delivery Receipt for transfer of cargo to second carrier Intl.
• Transfer Cargo under Customs Escort.
• Acknowledge receipt of cargo on behalf of second carrier at TP Shed.
• Carrier will obtain TP permission from Export Freight Officer (Custom).
• Screening and certifying Cargo, if necessary.
• Unitize and load cargo as per carrier load plan.

Domestic to Domestic Operational Process

• Segregate local and onward cargo.
• Storage as per the destination.
• Unitize Cargo as per Airline Load Plan.
• Screening of cargo, If required from carrier.

• Airline to forward prior intimation informing the movement of Live Animal in their flight to Customs/animal quarantine officer and QBCPL.
• QBCPL on receipt of the prior intimation will also inform the animal quarantine officer,IFO and arrange for storage of the AVI in the designated area.
• Consignee should collect delivery order from the Airline and approach the animal quarantine officer with necessary documents like Health Certificate, Quarantine Certificate and AWB copy for obtaining Quarantine clearance of the Animal.
• Animal quarantine officer will verify the documents and examine the AVI to allow the entry by issuing Quarantine clearance of the Animal.
• Consignee to file Bill of Entry with customs on the basis of the AWB and other documents like Invoice, Packing List etc.,( where ever applicable) and produce the Quarantine clearance certificate from the animal quarantine officer.
• Once bill of Entry is filed approach QBCPL Counters for collecting the Examination Ticket.
• Handover the Examination Ticket to the Warehouse Staff for arranging Examination.
• Customs will examine and ascertain the duty to be paid if any and will issue Duty Challan for payment.
• Pay duty at the State Bank of Hyderabad located opposite to QBCPL Counters.
• On payment of duty, Customs will issue Out of Charge Order.
• Produce the Out of Charge Order, Original Delivery Order along with copy of AWB to QBCPL Counters and collect the VCT after payment of Terminal Charges.
• Handover the VCT to Warehouse Staff for collecting the consignment.
• Release Note to be signed as a token of acknowledgement and cargo can be collected.

QBCPL is currently providing Documentation service to Gulf Air. This service is started on 1st September 2016 and covers the followings aspects.

Import

• Collection of Documents on arrival of Flight.
• Segregation of Documents as per the manifest.
• Submit copy of IGM to customs, which is filed electronically by the Airline.
• Inform the consignee about arrival of shipments.
• Send Cargo Arrival Notices.
• Issue Delivery Orders & Collect the Airline DO Charges, hand over the documents to the consignees.
• Submit Daily collection details to the Airline.
• Interact with Customs in case of discrepancies.

Export

• Receive details of Shipments booked from the Air Line.
• Issue Carting Order on the basis of booking list.
• Collect the Documents of Shipments Customs Cleared.
• Prepare the Manifest for the Cargo Loaded.
• Prepare the Airline Pouch on the basis of the Manifest.
• Forward Copy of the Manifest & Copies of Airway bills to the Airline.
• Send FFM on the basis of actual loading of cargo.
• Interact with Customs in case of discrepancies.

• Collection of Documents from warehouse coordinators after customs clearance.
• Verification of documents Airway bill and Cargo security declaration for general cargo and other specified documents for special cargo (like DG & VAL)
• Maintaining the records.
• Cargo subjected to screening.
• Cargo not clear after screening is subjected to physical check.
• Cargo which is clear is given security clearance and is ready for build up.

• Approach the Airline for collecting the Delivery Order.
• Proceed to the Unaccompanied Bagage section of Customs at International Import Terminal.
• Fill the baggage declaration form.
• Customs will order for Examination of the Cargo.
• Approach QBCPL Counters for collecting the Examination Ticket.
• Handover the Examination Ticket to the Warehouse Staff for placing cargo at Examination Area.
• Customs will examine the cargo and ascertain the duty to be paid if any and will issue Duty Challan for payment.
• Pay duty at the State Bank of Hyderabad located opposite to QBCPL Counters.
• On payment of duty, Customs will issue Out of Charge Order.
• Produce the Out of Charge Order, Original Delivery Order copy to QBCPL Counters and collect the VCT after payment of Terminal Charges.
• Handover the VCT to Warehouse Staff for collecting the consignment.
• Release Note to be signed as a token of acknowledgment and cargo can be collected.